Effective measures for dealing with ASB in Sheltered and Supported Housing

Presented in association with Housemark, the primary aim of this workshop is to develop delegates’ skills and knowledge in how to deal effectively with anti social behaviour (ASB) in sheltered and supported housing.

Organiser: The Centre for Housing and Support, First Floor Elgar House, Shrub Hill Road, Worcester WR4 9EE
Location: London
Booking form: Click here to download

Standard 4 of the recently launched Tenant Services Authority (TSA) national standards calls for all providers to ‘consult with tenants in developing a published policy for maintaining and improving the neighbourhoods associated with their homes’.

It requires organisations to ‘publish a policy on how they work with relevant partners to prevent and tackle ASB in areas where they own properties’, and most importantly ‘demonstrate that tenants are made aware of their responsibilities and rights in relation to ASB’ and show ‘strong leadership in preventing and tackling ASB’.

This workshop will explore the requirements of the standard in detail and its impact on providers of Housing-related Support and by sharing useful tools and good practice will enable delegates to develop their own ideas to take forward in their organisation.

HouseMark provides ASB performance measurement and improvement support for social landlords. Drawing on this experience and our wealth of good practice we can help you to identify where change is required and support in delivering tailored remedies for anti social behaviour for sheltered and supported housing tenants.

This workshop will provide the opportunities for participants to:

• Discuss how the TSA new standards will impact on their organisation
• Look at the tools available to assist in dealing with ASB
• Consider ways to work with Care Agencies and other stakeholders
• Develop ideas for dealing with ASB and vulnerable customers

The Programme includes:

• Meeting Government and Regulatory requirements
• The TSA national standards in terms of the Neighbourhood and Community
• Good Practice in engaging tenants and agreeing with them local standards in terms of Neighbourhood Management and ASB
• Legislation and tools available
• ASB and dealing with vulnerable customers
• Working in partnership - Care Agencies
• Making that challenge - including good practice examples, warning letters, and knowing 'how far you can go'
• Organisational policy and process
• Data protection 
• Intervention and prevention techniques
• Evidence collection and statement preparation

Who should attend:

• Scheme Managers
• Floating Support staff
• Managers responsible for delivering Sheltered and Supported housing services who want to learn more about how to deal with ASB effectively
• Anyone with an interest in solving ASB problems in Sheltered and Supported housing

More Information
For more information, please download the Course Description and Booking Form.

Dates and Locations
6th October 2010, London

Cost
Just £199 including a delegate pack, refreshments and a buffet lunch.