Workshop Menu B

TB01-ALIP: Assisted Living Innovation Platform new technology test and demonstrator
Graham Worsley, Leader and David Calder, Knowledge Transfer Manager, Assisted Living Innovation Platform, Technology Strategy Board

Since its launch in November 2007 the Assisted Living Innovation Platform has funded industry, universities, primary care trusts, charities and local authorities to research and develop new technologies, and economic and social research. The Department of Health has meanwhile been funding the Whole System Demonstrators. By 2011 we will have technology that should be easier to use and with greater capability, and an improved evidence base. The workshop will explore how we are going to test and demonstrate this new technology, and evidence base.
 TB01 David Calder and Graham Worsley

TB02-MONI: Monitoring Centre Responses to Telecare Service Users
Sandra Houghton, Service24 Manager and Kerry Smith, Service24 Supervisor, LHA/ASRA Group

Quality Call Monitoring is a tool that breaks down the call into a number of elements, each element being scored separately, providing an overall percentage score. Scores are reported to operators and calls are played and discussed in 1-2-1 sessions. During the workshop we will explain the scoring system, listen to some calls and then show you how to use the tool to score calls and use the process for staff development and training.
 TB02 Sandra Houghton and Kerry Smith

TB03-INSP: When the Inspector Calls
Chris Waller, TSA Inspection Manager, Insight Certification Ltd

The workshop will: introduce new applicants to the audit process; give advice on the documentation the auditors would expect to see; review the migration process to the 2009 code, for 2005 code-compliant organisations; and introduce the new modules available under the 2009 code
On completion, delegates should understand the process and requirements for: initial accreditation; reaccreditation to the new code; and extending the scope of accreditation.
TB03 Chris Waller

TB04-PILO: Pilot Telehealth Project within Central Essex Community Services (Mid Essex PCT)
Claire Aldridge, Carecall Service Manager and Sarah Aldridge, Telecare Development Manager, Central Essex Community Services (provider arm of Mid Essex PCT)

An overview of the year long pilot telehealth project run by Mid Essex PCT for people with Chronic Obstructive Pulmonary Disease and Heart Failure, including interviews with participants and summary of the effectiveness of the project in reducing unplanned admissions and unnecessary clinical input.
 TB04 Claire Aldridge and Sarah Aldridge

TB05-IMPL: Implementing Telecare and Telehealth in Nottingham City – why use assistive technology to tackle long term conditions
Dave Miles, Assistive Technology Manager, Nottingham City Council and Sally Parker, Telehealth Project Manager, Nottingham City PCT

Nottingham has large health inequalities including a 10 year life expectancy difference across the City. There are increasing numbers of older people, people with dementia, disabled people living longer, 40% of hospital activity linked to long-term conditions and 1,500-2,000 people with multiple long term conditions requiring intensive support through case management. The use of assistive technology is seen as key to managing this across health and social care. So how are we doing it and what have we learnt?
TB05 Dave Miles and Sally Parker

TB06-TELE: Telecare Assessment
Guy Dewsbury, Telecare Coordinator, London Borough of Barnet

Barnet Council provides an holistic person-centred assessment for telecare, focusing on the origins of the person-centred approach and the main elements involved. This workshop provides an interactive exploration into the use of Person-centred method and looks at different forms of telecare assessment. The outcome of the workshop is that attendees should have abroad understanding of some of the main difficulties in a telecare assessment and be armed with one method of overcoming them.
TB06 Guy Dewsbury

TB07-TJIM: It’s Telehealthcare Jim, but not as we know it
Dr Ruth Chambers, GP and PBC Clinical Lead, NHS Stoke-on-Trent and Phil O’Connell, Telehealthcare Project Lead, Stoke-on-Trent City Council and NHS Stoke-on-Trent

This workshop will provide an insight into the engagement and experience of PBC GP clusters with Telehealthcare and an overview of the joint cross-organisational/ multidisciplinary project in Stoke-on-Trent, covering conventional and innovative use of technology across multiple streams including community matrons, diabetes, mental health, general practice and Year of Care. The workshop will present the challenges of gaining GPs’ and other stakeholders’ commitment and sustaining the deployment of the equipment and medical /community matron support in effective ways.
 TB07 Dr Ruth Chambers and Phil O'Connell

TB08-DEME: Dementia Services Supported by Telecare
Barbara Dunk, OT Consultant for Assistive Technology, South London and Maudesley NHS Foundation Trust and Maneulla Schuette, Assistive Technology Lead, Strategy and Commisisoning, Adults and Community Services, London Borough of Lambeth

Participants will be introduced to first hand experiences of providing telecare services for people with dementia and their carers. The presenters will share with participants how they have approached the resolution of key issues such as joint working across agencies, infrastructure, assessment, review, escalation procedures, and the application of ethical guidelines. Case studies will demonstrate how telecare and a range of both stand alone technologies and environmental adaptations can be used creatively to support service users at all stages of dementia. This will include an interactive session to discuss how the challenges of managing high risk behaviours such as wandering may be overcome.
TB08 Barbara Dunk and Manuela Schuette

TB09-INTE: Integrated Workforce
Wendy Hardicker, Assistant Director Out of Hospital Care, NHS Norfolk

Health and Social Care organisations are very complex and confusing for individuals when trying to navigate their way through the healthcare system. As more flexibility and choice is offered how can we align both systems so that individual needs can be met without duplication? Integrated Care Organisations (ICOs) are trying to achieve this, and in Norfolk six are currently being piloted with emphasis on maintaining independence and caring for people closer to home. Technology is playing a crucial role and is at the forefront of redesign. Having just won E-health Insider Award 2009 for the best use of telecare and telehealth, this workshop will give you an insight to what has been achieved.
TB09 Wendy Hardicker

TB10-RECR: Recruiting and Retaining Monitoring Staff
Christian Underhill, Personnel and Training Officer, Clare Jones, Quality Assurance Manager and Claire St John, Centre Resource Manager, Cirrus Careline Ltd

After the success of the workshop at a Members Forum, the team from Careline are back with their innovative and dynamic approach to staff retention and recruitment. Exhibiting their proven strategy to reduce the risk in recruitment, retain staff and build quality teams for the delivery of social alarm, out-of-hours and telecare monitoring services.
 TB10 Christian Underhill, Clare Jones and Claire St John

TB11-ROLE: Role of Telecare for Service Users with Autism
Linda Milton, Chief Executive, Waltham Forest Housing

To give a providers overview of setting up a scheme, developing and operating a scheme for adults living in a Supported Housing Environment. Now that the scheme has been operational for over 2 years, the workshop will highlight how the scheme in Waltham Forest was originally devised and the role that Telecare had in the planning process. It will share the experiences of the scheme, pitfalls and successes, over this time, including the review of the telecare installation.
TB11 Linda Milton