Telecare Services Association

Crystal Award

TSA is delighted to announce that the first national Crystal Award was awarded to Renfrewshire Council.

Renfrewshire Council's Lorna Muir, Doreen Watson and Lesley Deane recieve their award from Roy Lilley

L to R: Roy Lilley, Doreen Watson, Lorna Muir and Lesley Deane

What is the Crystal Award?

Telecare and telehealth are invaluable to service users, patients, their families and carers. TSA’s members provide the vast majority of services to the 1.7 million connected customers in the UK, and we regularly read about top quality service delivery, technological innovation, and organisations that go that extra mile to ensure their customers receive the very best provision possible. The Crystal Award has been designed by TSA to recognise this excellence within telecare and telehealth across the UK, and we encourage you to enter.

Why enter the Crystal Award?

The Crystal Award celebrates the very best in telecare and telehealth – the industry is full of organisations that are already delivering top quality services, or designing innovative products – and this award officially recognises that excellence.

How do I enter the Crystal Award?

    Entries to the 2010 award have now closed. The criteria and categories for the 2011 Crystal Award will be announced shortly.

    The written submission

The 2010 award was judged via written submissions, accompanied by an official entry form. The judges looked for demonstrations of excellence. The headings below are the areas that entries were judged on:

1. Real benefits for the service user: what demonstrable differences has your organisation made to individual(s) using your product and/or service?

2. Partnership working: how has partnership working helped to create the best possible product or service you can deliver?

3. Creativity and Innovation: what creative or innovative developments have resulted in benefits for your customers and gains for your organisation?

4. Efficiency savings: what evidence do you have that demonstrates your product/service has improved efficiency while achieving desired outcomes?

5. Going the extra mile: demonstrate how your organisation has gone beyond the call of duty to ensure the best possible product and/or service for your customers?

This is your chance to show your organisation off to its full potential and the judges need as much information as possible – but keep to the maximum overall word count of 1,250 words. Ensure that your entry is clear, concise and easy to understand.

How was the Crystal Award judged?

The judging panel is made up of senior representatives and individuals from the UK telecare and telehealth sector. The judging panel included a service-user representative. The 2010 judging panel members were:

  • Emily Adams, who gave an individual’s perspective after being a carer for her grandson
  • Mike Clark, Department of Health, England
  • Lee Davies, Welsh Assembly Government
  • Brian Kerr, Joint Improvement Team, Scotland
  • Trevor Single, Telecare Services Association
  • Jonathan Wallace, University of Ulster

 

TSA Crystal Award 2010 TSA Crystal Award 2010 Full Details

Entry Form Word Crystal Award Entry Form (in Word)

Guidelines for completing the entries:

  • You must be a member of the Telecare Services Association to enter the Crystal Award.
  • Organisations must clearly state their membership number on this entry form.
  • It is important that your entry is clear, concise and shows how you meet the category criteria as this is the basis on which you will be judged.
  • Entries should be a maximum of 1250 words and should be typed using 11pt. typeface with double line spacing.
  • Entrants may mark certain sensitive parts of their entry ‘not for publication’ (such as exact budget figures etc), provided such restrictions are not used unreasonably.
  • By returning this form, organisations are agreeing to the rules and guidelines outlined in the entry information.

Please Note: Descriptions of submissions (other than commercially sensitive data previously notified) from winners and runner-ups may be used in publicity linked to the awards.